Terms & Conditions
These terms apply to the engagement of Sutherns Ltd for construction, project management and related services. By requesting a quote or engaging our services, you agree to these terms unless we have agreed otherwise in writing.
Services and scope
The scope of work, programme and price will be set out in a written quotation or contract. Any changes to scope must be agreed in writing and may affect programme and cost. We will carry out the work with reasonable skill and care and in line with agreed specifications.
Pricing and payment
Prices are as stated in our quote unless otherwise agreed. Payment terms (e.g. stage payments, final account) will be set out in the contract. We reserve the right to suspend work if payments are overdue. All amounts are in GBP and exclude VAT unless stated.
Cancellation and delays
If you cancel after we have committed resources, we may charge for work done and costs incurred. Delays caused by factors outside our control (e.g. weather, supply chain, or client decisions) may extend the programme; we will keep you informed and agree revised dates where appropriate.
Guarantees and defects
We stand behind our work. Defects that arise from our workmanship will be rectified in line with our snagging and warranty arrangements. Specific warranty periods and exclusions will be set out in the contract. Manufacturer warranties apply to supplied materials and fittings.
Complaints
If you are not satisfied, please contact us in the first instance at suthernsltd@gmail.com or by phone. We will acknowledge your complaint promptly and work to resolve it. If we cannot resolve the matter, you may have recourse to relevant industry or consumer schemes as applicable.
General
These terms are governed by the laws of England and Wales. We may update them from time to time; the version on our website applies unless a signed contract specifies otherwise. If any part of these terms is unenforceable, the rest remains in effect.